FAQ
Do you have questions about your order, Alaia's products, or the services we offer? Browse our extensive FAQ section to get the answers you’re looking for.
At Alaia Diamonds, ordering a ring is simple! Browse our collection online, select your desired ring, and choose your size. If you need assistance, our team is here to help guide you through the process.
To find your perfect ring size, we recommend visiting a local jeweler for a professional measurement. You can also use a printable ring sizer or measure the inner diameter of a ring that fits well. Remember that finger sizes can fluctuate with temperature, so measure when your fingers are at a comfortable size.
Absolutely! We offer various customization options to create a ring that reflects your unique style. You can choose your preferred metal, gemstone, and design elements. Contact our team to discuss your ideas!
We want you to love your purchase. If you’re not completely satisfied, we offer a return or exchange within 30 days of delivery. Please ensure the ring is in its original condition, and contact our customer service for assistance.
Yes, we offer resizing services for our rings. If your ring doesn’t fit perfectly after purchase, please reach out to us, and we’ll guide you through the resizing process.
To keep your Alaia Diamonds ring looking its best, avoid exposing it to harsh chemicals or abrasive materials. Regularly clean your ring with a soft cloth and store it in a jewelry box or pouch when not in use.
We use high-quality materials, including ethically sourced diamonds and premium metals like gold and platinum. Our commitment to sustainability and ethical practices is at the core of everything we do.
Your parcel is exclusively sent with confidential FedEx or UPS priority fully-insured shipping. This ensures that your order arrives safely and securely.
Shipping times vary based on your location and the specifics of your order. Typically, you can expect delivery within 7 to 30 days. We’ll provide tracking information once your order ships.
Currently, we offer shipping options only. However, we’re here to assist you with any inquiries or to help you find your perfect ring online.
Our dedicated customer service team is here to help! You can reach us via email, phone or chat, and we’ll respond as soon as possible.